Top 5 Important Information

  1. Order Customization: When placing an order, select any preferences (like color or size) via message after payment or contact us through Email or WhatsApp.
  2. Package Contents: Orders include an authentic card, care book, dust bag, and matching serial numbers. Optional items like brand boxes and store receipts are available at extra shipping costs.
  3. Shipping and Delivery: Standard delivery ranges from 3 to 25 business days, depending on location and stock. Faster shipping methods are available with extra charges.
  4. Secure Payment Options: Accepts PayPal, debit, and major credit cards (MasterCard, Visa, American Express, JCB). Orders are processed securely, with a confirmation email sent upon payment.
  5. Return and Replacement Policy: Items can be replaced if there are quality issues, and refunds are available with specific conditions. Customers cover shipping costs for returns or exchanges.

Frequently Asked Questions

1. How do I specify the color and size of my order?

  • If your product has no options listed for color or size, you can specify your preferences by leaving a message after placing your order or by contacting us via Email or WhatsApp post-payment.

2. What does the package contain?

  • Every package includes an authentic card, care book, and dust bag. Each bag carries a unique serial number, matching that of an authentic item. Additional items like a shopping bag, brand box, or store receipt are available upon request for an extra fee.

3. How long does shipping take?

  • Shipping time varies based on your location and item availability. We provide an estimated delivery time upon order confirmation. Stocked items generally arrive within 3–25 business days.

4. What are your shipping options?

  • Standard shipping is through Epacket/China Post Registered Air Mail. For expedited delivery, you can choose DHL or EMS with an additional fee. Tracking information is provided as soon as your order is shipped.

5. Can I order handbags not listed on the website?

  • Yes! If you’re looking for an item not displayed, simply contact us with a picture, serial number, or model number to help us locate it in our inventory.

6. How is my order confirmed after payment?

  • Within three working days post-payment, we will send you an order summary, including details like the order number, payment time, tracking number, product list, and estimated delivery time.

7. Can I get additional discounts?

  • Our prices are competitively low, so discounts are rare. However, please reach out to us if you have any pricing questions.

Payment Information

How can I pay, and is it secure?

  • Payments can be made securely through PayPal, debit, or credit cards, including MasterCard, Visa, American Express, and JCB. For added security, contact our service team for payment account details if needed. Once payment is received, an order confirmation email is sent.

Currencies Accepted

  • Orders are priced in the currency selected on the website, with shipping times typically ranging from 3 to 15 business days. Delivery times may extend in January-February due to high demand.

Is it safe to buy from your site?

  • Absolutely. We offer a 14-day refund and exchange guarantee, with strict quality checks before shipping. Friendly, English-speaking support is available before and after purchase. We protect your personal information and never share it with third parties.

Product Quality

What quality grades are available?

  • We offer two quality grades: top quality and good quality. Both undergo thorough checks before dispatch. If you prefer top quality, let us know before ordering, and we’ll ensure the best available option.

Why offer different quality grades?

  • We understand the demand for affordable quality alternatives, so we provide options at multiple price points to fit various budgets.

Refund, Maintenance, and Replacement Policy

Replacement Policy

  • If an item has a quality issue, you may choose a replacement of the same or equivalent value. The customer is responsible for return shipping charges, and we advise using a reliable postal service to prevent loss.

Refund Policy

  • We issue refunds once the product is received back in its original condition. Please note, initial and return shipping costs are the customer’s responsibility, and a 15% handling fee may be deducted. Refunds aren’t issued for subjective issues such as a change of mind or incorrect size or color selection.

Our commitment is to deliver products in excellent condition and to provide responsive customer service for any concerns.