Customer Service

Shipping & Delivery

Thank you for shopping with PinReplica.com! Once your order is placed and payment is processed, you will receive an immediate order confirmation email. If you do not receive this email, please check your spam folder or contact us directly.

Shipping Process:

  • Order Confirmation: You will receive an email confirmation right after placing your order.
  • Processing Time: We aim to process and ship your order within 48 hours.
  • Dispatch Notification: Once your order is shipped, you will receive another email within 72 hours containing a tracking number.
  • Delivery Time: Please allow 9-14 days for your order to be delivered.

Delivery Guarantee:

  • Lost Packages: We offer a delivery guarantee. If your package is lost in transit, we will reship it at no additional cost.

Returns & Replacements

We strive to ensure your complete satisfaction with your purchase. Should you need to return or replace an item, please follow these steps:

  • Order Confirmation: After placing your order and completing payment, you will receive an order confirmation email. If this email is not received, contact us or check your Member Center for order details.
  • Returns: We accept returns within 30 days of delivery. The returned item must be unused and in its original packaging.
  • Replacements: If you receive a defective or incorrect item, we will arrange for a replacement at no extra charge.

Delivery Guarantee: If a package is lost, we will reship it at our expense.

Payment Methods

We offer several secure payment methods for your convenience:

  • Credit Cards: We accept Visa and MasterCard. Ensure that your billing and shipping information match to avoid payment issues. If you encounter a payment failure, contact our customer service for assistance. Possible issues include:
    • “System not available” – Contact your card issuer for clarification.
    • “Do not honor” – Your card issuer may have declined the transaction. Visit your bank to resolve the issue.
    • “Declined” – Check and correct cardholder information or visit your bank if the issue persists.
  • Bank Wire Transfer: Contact us for details on making payments via bank wire transfer. Enjoy a 10% discount on your order when paying this way.
  • PayPal: We now accept PayPal for a secure and convenient payment experience. PayPal provides buyer protection and ensures that your financial details remain confidential.

Refund Policy: If you do not receive what you have paid for, we assure you of a full refund.

Contact Us

If you have any questions or need further assistance, please reach out to us:

Our dedicated customer service team is here to ensure your shopping experience is seamless and satisfactory. We appreciate your patience and thank you for choosing PinReplica.com.